IT Arrow Pvt Ltd – Website Development Refund Policy

At IT Arrow Pvt Ltd, we specialize in website development and SEO services, striving to provide top-quality solutions to our valued clients. We understand that circumstances may change, and sometimes, project cancellations are unavoidable. To ensure transparency and clarity in our refund process, we have formulated the following refund policy for website development projects:

  1. Advance Payment:

For all website development projects, we require an initial advance payment of 20-50% of the total project cost, depending on the project’s scope and complexity.
The advance payment is essential to initiate the project and reserve your spot in our project queue.

  1. Refund Eligibility:

You are eligible for a refund of the advance payment if the project is canceled before any significant work on the project has commenced.
No refunds will be provided once substantial development work on your project has started.

  1. Requesting a Refund:

To request a refund, you must submit a written cancellation request to our finance department via email at [email protected] or by mail to our physical address.
Your cancellation request should include the project details, reason for cancellation, and your contact information.

  1. Refund Processing Time:

Upon receiving your cancellation request, our finance department will process it within 10 business days.
The refund will be issued using the same method as the original payment.

  1. Deductions:

In the event of a refund, a processing fee of 5 % will be deducted from the total advance payment to cover administrative costs.
Any third-party services or products specifically purchased for your project will also be deducted from the refund amount.

  1. Account Settlement:

We will settle the accounts, and the final refund amount, if applicable, will be calculated after deducting the processing fee and any relevant expenses.

  1. No Refund After Commencement:

Once significant development work on your project has started, no refunds will be provided, regardless of the reason for cancellation.

  1. Contact Information:

For any questions or concerns regarding our refund policy or any other aspect of our services, please feel free to contact us at:
Email: [email protected]
IT Arrow Pvt Ltd reserves the right to amend or update this refund policy as necessary. Any changes to this policy will be communicated to our clients in a timely manner.

Thank you for choosing IT Arrow Pvt Ltd for your website development needs. We are dedicated to delivering outstanding solutions and look forward to serving you.